Privacy Policy
Effective Date: 12 August, 2026
Last Updated: 25 December, 2025
Welcome to DTBasket, an instant grocery and daily essentials delivery platform operated by DivineTechs ("Company", "we", "our", or "us").
DTBasket enables users to discover and purchase groceries, fruits, vegetables, medicines, household products, and other daily essentials and have eligible orders delivered to their selected delivery location.
This Privacy Policy explains how we collect, access, use, store, protect, retain, and share information when you use the DTBasket mobile application, website, and related services (collectively referred to as the "Service").
By accessing, registering for, or using the Service, you acknowledge that you have read and understood this Privacy Policy.
We are committed to protecting your privacy and handling your information responsibly. This Privacy Policy is intended to provide clear information about our data practices and your choices regarding your personal information.
This Privacy Policy should be read together with our Terms & Conditions, Refund Policy, Account Deletion Policy, and any other applicable policies made available through the Service.
If you do not agree with this Privacy Policy, please discontinue use of the Service.
To provide grocery delivery, order management, payment, customer support, and other DTBasket services, we may collect certain information from you. The type of information collected depends on how you use the Service and the features you access.
When you create an account, place an order, contact customer support, or use other features of DTBasket, we may collect information that you voluntarily provide, including:
Depending on the authentication methods available in DTBasket, we may collect information required to create, authenticate, and maintain your account. This may include your mobile number, email address, name, profile information, or authentication identifiers provided by the applicable authentication service.
Because DTBasket provides hyperlocal delivery services, we may collect information necessary to identify your delivery location and fulfill your orders.
This may include:
Location access may be requested only where necessary for supported features, such as selecting a delivery location, improving delivery accuracy, or providing real-time order tracking.
When you place an order through DTBasket, we may collect and maintain information associated with the order, including:
Depending on the payment methods supported by DTBasket, payments may be processed through authorized third-party payment providers or app-store billing services.
We may receive limited payment-related information necessary to verify and manage a transaction, such as transaction identifiers, payment status, payment method type, and related billing information.
Unless specifically stated otherwise, DTBasket does not store your complete credit card number, debit card number, CVV, PIN, UPI PIN, or other sensitive payment credentials on its own systems.
When you use DTBasket, certain technical and usage information may be automatically collected, including:
We may collect information about how you interact with DTBasket, such as:
If you contact us for support, we may collect information contained in your communication, including your name, contact details, order information, screenshots, issue descriptions, and other information you choose to provide.
This information is used to investigate and resolve your request, provide customer support, improve our services, and maintain appropriate records of support interactions.
Where applicable, we may receive limited information from third-party services that you use to access or interact with DTBasket, such as authentication providers, payment providers, delivery partners, analytics services, or other service providers.
The information received from these providers depends on the service involved and the permissions or transactions associated with your use of that service.
We collect and use information only as reasonably necessary to provide, maintain, secure, and improve the DTBasket Service and for the purposes described in this Privacy Policy.
We use the information we collect to operate, maintain, secure, and improve DTBasket and to provide you with a reliable grocery and daily essentials delivery experience.
Depending on how you use the Service, we may use your information for the following purposes:
We may use your delivery address and, where applicable, location information to help our delivery operations identify the appropriate delivery location, assign orders, estimate delivery times, and provide order tracking features.
We use transaction and payment-related information to process or verify payments, confirm successful transactions, manage refunds, detect potentially fraudulent transactions, and maintain appropriate financial records.
We use your information to respond to questions, investigate complaints, resolve technical or order-related problems, and provide customer support.
We may analyze usage and performance information to:
Where supported, we may use information such as your order history, searches, preferences, and interactions with the Service to personalize product recommendations, offers, categories, and other aspects of your DTBasket experience.
We may use your contact information and device information to send important communications related to your account and orders, including:
Where permitted by applicable law and based on your preferences, we may also send promotional communications about products, offers, discounts, or other DTBasket services.
We may use information to detect, investigate, prevent, and respond to fraudulent transactions, unauthorized account access, abuse, suspicious activity, security incidents, and violations of our Terms & Conditions.
Where analytics or crash-reporting services are enabled, we may use technical and usage information to measure application performance, identify crashes, diagnose errors, monitor reliability, and improve the overall Service.
We may process and retain information where reasonably necessary to comply with applicable laws, regulations, legal proceedings, lawful requests from government authorities, accounting requirements, or other legal obligations.
We may use information where necessary to protect the rights, property, security, and safety of DTBasket, our users, delivery personnel, business partners, service providers, or the public.
We do not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law or otherwise authorized by you.
We do not sell, rent, or trade your personal information to third parties for their own independent marketing purposes. We may share information only when reasonably necessary to provide the DTBasket Service, process transactions, fulfill orders, protect our users and business, comply with applicable laws, or with your consent where required.
To fulfill your orders, we may share necessary information with authorized delivery personnel, logistics partners, stores, suppliers, or other fulfillment partners involved in processing and delivering your order.
Information shared for delivery purposes may include your name, phone number, delivery address, order details, and delivery instructions, as reasonably necessary to complete the order.
Payment-related information may be shared with authorized payment processors and financial service providers to process, verify, secure, or refund transactions.
These providers process payment information according to their own terms, privacy policies, and applicable legal requirements.
Where supported, we may share or receive limited information through third-party authentication services used to create or access your DTBasket account.
The information processed depends on the authentication method you choose and the permissions provided by the applicable provider.
We may use trusted cloud hosting, database, storage, content delivery, and infrastructure providers to operate and maintain the Service.
These providers may process information stored within their infrastructure only as necessary to provide the services requested by us and subject to appropriate contractual and security requirements.
Where enabled, we may share limited technical and usage information with analytics and crash-reporting providers to understand application performance, identify crashes, diagnose errors, and improve the Service.
If DTBasket displays advertisements, we may share or permit the collection of limited technical or advertising-related information through authorized advertising providers to display, measure, and improve advertisements, subject to applicable law and your available privacy choices.
We may use third-party customer support, communication, or helpdesk providers to manage support requests and communications. Information provided during a support interaction may be processed by these providers as necessary to assist with your request.
We may disclose information where reasonably necessary to:
If DivineTechs or the DTBasket business is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, information associated with the Service may be transferred as part of that transaction, subject to applicable law.
We may share your information with a third party when you expressly request or authorize us to do so, or where your consent is otherwise required by applicable law.
We may use or share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you for purposes such as analytics, service improvement, operational reporting, research, and business planning.
Our service providers may process personal information on our behalf only for the purposes necessary to provide their contracted services. Where appropriate, we take reasonable steps to require such providers to implement suitable confidentiality and security measures.
Sharing information with a service provider does not give that provider independent ownership of your personal information. The provider's processing may also be subject to its own privacy policy and applicable legal requirements.
DTBasket retains personal information only for as long as reasonably necessary to provide the Service, fulfill orders, maintain your account, process transactions, provide customer support, prevent fraud and abuse, resolve disputes, maintain security, and comply with applicable legal, accounting, tax, and regulatory obligations.
The specific retention period depends on the type of information, the purpose for which it was collected, your relationship with DTBasket, and applicable legal requirements.
Account information such as your name, mobile number, email address, profile information, authentication identifiers, and account preferences may be retained while your DTBasket account remains active or for as long as reasonably necessary to provide the Service.
Delivery addresses, saved addresses, landmarks, delivery instructions, and related location information may be retained while your account is active to support future orders and improve the delivery experience.
Order details, including products purchased, order dates, order status, delivery information, transaction status, cancellations, returns, and refunds may be retained for as long as reasonably necessary for account functionality, customer support, dispute resolution, fraud prevention, accounting, taxation, and legal compliance.
Payment status, transaction identifiers, invoices, refund records, and other transaction-related information may be retained for financial reporting, accounting, taxation, fraud prevention, dispute resolution, and legal or regulatory compliance.
DTBasket does not retain complete payment card credentials such as full card numbers, CVV, PIN, or UPI PIN unless specifically stated otherwise for a particular payment service.
Customer support communications, complaints, feedback, and related records may be retained for a reasonable period to resolve requests, maintain service quality, investigate disputes, prevent abuse, and comply with applicable legal requirements.
Technical logs, crash reports, diagnostic information, security records, and performance data may be retained for as long as reasonably necessary to maintain application stability, investigate security incidents, prevent fraud, identify technical problems, and improve the Service.
If you request deletion of your DTBasket account, we will process the request after completing any required identity or account verification.
Unless a longer retention period is required by applicable law or is reasonably necessary for legitimate legal, financial, security, or fraud-prevention purposes, personal information associated with your account will be deleted or irreversibly anonymized within 30 days after your verified account deletion request has been approved.
Certain information may be retained after account deletion where necessary or permitted by applicable law, including:
Any information retained after account deletion will be used only for the purposes for which it is lawfully retained.
We may retain aggregated, anonymized, or de-identified information that can no longer reasonably identify you. Such information may be used for analytics, service improvement, operational reporting, research, and business planning.
When personal information is no longer required, we take reasonable technical and organizational measures to delete, destroy, or anonymize it in accordance with our data retention practices and applicable legal requirements.
Retention periods may vary depending on legal requirements, the nature of the information, and the purposes for which it is processed.
Protecting your personal information is important to us. DTBasket implements reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, loss, or destruction.
Although we take reasonable measures to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure. We continuously review and improve our security practices to help protect the information entrusted to us.
Information transmitted between your device and our systems may be protected using industry-standard encryption technologies, including HTTPS and Transport Layer Security (TLS), where supported.
Personal information and other application data may be stored on secure servers and infrastructure protected by appropriate technical and organizational security measures.
Access to stored information is restricted to authorized systems, employees, contractors, and service providers who require access to perform legitimate business functions.
We use appropriate authentication and account security mechanisms to help protect your DTBasket account from unauthorized access.
You are responsible for keeping your account credentials, verification codes, and other authentication information confidential. You should never share an OTP, verification code, password, or other security credential with another person.
Payment transactions are processed through authorized payment service providers using their applicable security measures. We do not intentionally store complete payment card credentials such as card numbers, CVV, PIN, or UPI PIN on our systems unless specifically required and disclosed for a particular payment service.
Access to personal information is limited to individuals and systems that have a legitimate business need to access such information.
Where appropriate, we use access controls and authentication mechanisms to help prevent unauthorized access to our systems and information.
We may monitor our systems and infrastructure for suspicious activity, unauthorized access attempts, technical vulnerabilities, security incidents, and other potential threats.
Security measures may be reviewed and updated periodically to address evolving security risks and improve the protection of user information.
We work with trusted third-party service providers to operate certain parts of the DTBasket Service. Where appropriate, we take reasonable steps to require such providers to maintain appropriate security and confidentiality measures for information processed on our behalf.
If we become aware of a security incident or data breach that affects personal information, we will investigate the incident and take reasonable corrective measures. Where notification is required by applicable law, we will notify affected users and/or relevant authorities in accordance with applicable legal requirements.
You can also help protect your personal information by:
While we use reasonable security measures, no system, network, server, or method of transmission can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security of information transmitted to or stored through the Service.
Depending on your location and applicable privacy laws, you may have certain rights regarding the personal information we collect and process. We are committed to providing reasonable mechanisms for users to exercise their privacy rights.
You may request information about the personal data associated with your DTBasket account and, where applicable, request access to the personal information we maintain about you.
If you believe that any personal information associated with your account is incorrect, incomplete, or outdated, you may update the information through the Service where such functionality is available or contact us to request a correction.
You may request deletion of your DTBasket account and associated personal information, subject to applicable legal and legitimate business retention requirements.
For more information about the deletion process, please refer to our Account Deletion Policy.
Where processing of your personal information is based on your consent, you may withdraw that consent where permitted by applicable law.
Withdrawal of consent does not affect the lawfulness of processing that took place before the withdrawal. Certain features of the Service may no longer be available if the information or permission is necessary to provide those features.
Where provided by applicable law, you may have the right to object to or request restriction of certain processing activities involving your personal information.
We will review and respond to such requests in accordance with applicable legal requirements.
Where applicable, you may request a copy of certain personal information that you have provided to us in a commonly used electronic format, subject to technical feasibility, applicable law, and legitimate limitations.
Where promotional communications are sent based on your preferences or applicable consent requirements, you may opt out of marketing communications by using the available unsubscribe mechanism, notification settings, or other available controls.
Please note that opting out of promotional communications does not prevent us from sending essential service-related communications, such as order confirmations, delivery updates, payment information, security alerts, and important changes to the Service.
You may manage location permissions through your device settings. Disabling location access may affect features that depend on location information, such as location-based delivery, address selection, or real-time delivery tracking.
You may manage push notification permissions through your device settings or through available settings within the DTBasket application.
Disabling notifications may prevent you from receiving certain order, delivery, promotional, or Service-related notifications.
To submit a privacy-related request, please contact us using the contact information provided in the Contact Us section of this Privacy Policy.
For security purposes, we may request reasonable information to verify your identity before processing certain privacy requests.
We will make reasonable efforts to review and respond to verified privacy requests within the timeframes required by applicable law.
Certain requests may be subject to legal, security, contractual, or technical limitations. Where we cannot fulfill a request, we will provide an explanation where required by applicable law.
DTBasket is intended for use by individuals who are legally permitted to use our grocery, medicine, and daily essentials delivery services under the laws applicable to their location.
We do not knowingly collect personal information from children below the minimum age required by applicable law without appropriate parental or legal guardian involvement.
Users must meet the minimum age requirement applicable in their country or region to create and use a DTBasket account independently.
If local law requires parental or guardian consent for a child to use the Service, such consent must be obtained before the child provides personal information or uses applicable features of DTBasket.
If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted by applicable law, we will take reasonable steps to review the situation and delete the information where required.
If you are a parent or legal guardian and believe that a child has provided personal information to DTBasket without appropriate authorization, please contact us using the contact information provided in this Privacy Policy.
We may request reasonable information to verify the identity and authority of the person submitting such a request before taking action.
If a child's account or personal information is required to be deleted under applicable law, we will process the deletion request in accordance with our Account Deletion Policy and applicable legal requirements.
Parents or legal guardians may contact us if they have questions or concerns regarding a child's information or use of the DTBasket Service.
Age requirements may vary depending on the user's country or region and applicable laws. Where necessary, we may update our practices or impose additional age or consent requirements to comply with applicable legal requirements.
DTBasket and its website may use cookies, local storage, device identifiers, and similar technologies to provide, maintain, secure, and improve the Service. The specific technologies used may vary depending on the features and services enabled on our platform.
Cookies are small data files that may be stored on your device when you visit a website. They can help websites remember information about your preferences, maintain sessions, and understand how users interact with the Service.
Where applicable, cookies and similar technologies may be used to:
Certain cookies, local storage mechanisms, or similar technologies may be necessary for core functionality, such as account authentication, maintaining sessions, shopping cart functionality, security, and order processing. Disabling these technologies may prevent some features of the Service from working properly.
Where analytics services are enabled, we may use cookies or similar technologies to collect information about how users interact with the website or application. This information may help us understand usage patterns, identify technical issues, and improve the Service.
If DTBasket displays advertisements, advertising providers may use cookies, device identifiers, or similar technologies to deliver, measure, and improve advertising services, subject to applicable laws and available privacy choices.
Some third-party service providers integrated into DTBasket may use their own cookies or similar technologies. Their use of such technologies may be governed by their respective privacy policies and terms.
If you access the DTBasket website, you may be able to manage or restrict cookies through your browser settings. Most modern browsers provide controls that allow you to block, delete, or restrict cookies.
Please note that disabling certain cookies or similar technologies may affect the availability, functionality, security, or performance of some parts of the Service.
The DTBasket mobile application may use technologies such as local storage, application identifiers, SDKs, or similar mechanisms rather than traditional browser cookies. These technologies may be used for authentication, preferences, analytics, security, notifications, and application functionality.
We use such technologies only as reasonably necessary for the purposes described in this Privacy Policy and applicable law.
DTBasket may use push notifications to provide important information about your account, orders, deliveries, payments, promotions, and other Service activities.
Depending on your use of DTBasket and the notification preferences available to you, notifications may include:
Certain notifications are necessary to provide the Service and may be sent when you place an order or use specific features. These may include order confirmations, delivery updates, payment notifications, security alerts, and other service-related communications.
Where permitted by applicable law and your communication preferences, we may send promotional notifications about products, discounts, special offers, new features, campaigns, or other DTBasket services.
You may be able to control promotional notifications through the notification settings provided within the application or through your device settings.
DTBasket may use third-party notification infrastructure or services to deliver push notifications to your device. Such providers may process technical information, device identifiers, notification tokens, and other information necessary to deliver the notification.
The specific information processed depends on the notification technology and third-party services integrated into DTBasket.
You can generally disable push notifications through your device settings or, where available, through settings within the DTBasket application.
Please note that disabling notifications may prevent you from receiving important order, delivery, payment, security, or other Service-related updates.
Where notification controls are available within DTBasket, you may manage certain categories of notifications according to your preferences.
Even if you disable promotional notifications, we may continue to send essential transactional or security-related communications where necessary to provide the Service or comply with applicable legal requirements.
Because DTBasket provides hyperlocal grocery and daily essentials delivery services, location information may be used to help identify your delivery area, provide accurate delivery services, and support order tracking features.
Depending on the features you use and the permissions you provide, DTBasket may process:
Location information may be used to:
DTBasket may request access to your device's location services when a feature requires location information. You can choose whether to grant location permission through your device settings, subject to the functionality provided by your device and operating system.
If you do not grant location permission, you may still be able to manually enter or select a delivery address where that functionality is supported. However, certain location-dependent features may not be available.
Where DTBasket provides real-time delivery tracking, location information may be processed to display relevant delivery progress, estimate arrival times, and assist with coordination between customers and delivery personnel.
Location processing for an active delivery will be limited to what is reasonably necessary to provide the applicable tracking or delivery feature.
Where necessary to fulfill an order, relevant delivery location information may be shared with authorized delivery personnel, stores, logistics partners, or other service providers involved in fulfilling your order.
We do not disclose your precise location to unrelated third parties for their independent purposes unless permitted or required by applicable law or otherwise authorized by you.
You can manage location permissions through your device's privacy or application settings. Depending on your device, you may be able to allow, restrict, or disable location access at any time.
Disabling location access may affect features such as automatic address detection, location-based product availability, delivery tracking, or other location-dependent functionality.
Location information is retained only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, delivery tracking, customer support, security, fraud prevention, dispute resolution, and applicable legal requirements.
Where precise location information is no longer required for these purposes, we take reasonable steps to delete, anonymize, or otherwise limit its retention in accordance with our data retention practices.
DTBasket may offer multiple payment methods to make it convenient for you to pay for your grocery, medicine, and daily essentials orders. Depending on the payment method you choose, your payment may be processed by authorized third-party payment providers, banks, financial institutions, or other payment service providers.
When you make a payment through DTBasket, we may process information necessary to initiate, verify, complete, reconcile, or support the transaction. This may include:
Where payments are processed by third-party payment providers, sensitive payment credentials such as complete credit card numbers, debit card numbers, CVV, PIN, or UPI PIN are generally collected and processed directly by the applicable payment provider rather than by DTBasket.
DTBasket does not intentionally store complete payment card credentials on its own systems unless specifically required for a particular payment service and clearly disclosed to you.
Payment providers may process your payment information in accordance with their own privacy policies, terms, security practices, and applicable laws.
We may receive limited transaction information from these providers to confirm whether a payment was successful, failed, cancelled, refunded, or otherwise processed.
Where Cash on Delivery ("COD") is available, DTBasket may process information necessary to fulfill and reconcile the COD order, including the order amount, order status, delivery information, and payment collection status.
We may use transaction information to verify payments, prevent duplicate transactions, detect suspicious activity, resolve payment-related issues, and provide customer support.
If you are eligible for a refund, the refund may be processed through the original payment method or through the applicable payment provider, depending on the transaction and payment method used.
We may retain limited transaction and refund information as necessary for accounting, customer support, fraud prevention, dispute resolution, and compliance with applicable legal and regulatory requirements.
Transaction records may be retained for as long as reasonably necessary to meet accounting, taxation, financial reporting, fraud prevention, dispute resolution, and other legal or regulatory obligations.
We take reasonable measures to protect payment-related information handled by our systems. Payment transactions processed by third-party providers are subject to the security measures implemented by those providers.
However, no electronic payment or transmission system can be guaranteed to be completely secure. You should use only trusted devices and networks when making payments through the Service.
DTBasket is designed to provide fast and reliable delivery of groceries, medicines, household products, and other daily essentials. To provide these services, we may process information related to your orders, delivery location, and delivery status.
When you place an order through DTBasket, we may process information necessary to receive, prepare, fulfill, and deliver your order, including:
To fulfill your order, necessary delivery information may be shared with authorized stores, delivery personnel, logistics partners, or other service providers involved in delivering your order.
Depending on the delivery process, this information may include your name, phone number, delivery address, landmark, delivery instructions, order details, and other information reasonably necessary to complete the delivery.
Where real-time delivery tracking is available, DTBasket may process location and delivery status information to provide you with information about the progress of your order and estimated delivery time.
Tracking information may include the delivery status, approximate delivery location, estimated arrival time, and other information necessary to provide the tracking feature.
Where necessary to complete a delivery, DTBasket may facilitate communication between you and the assigned delivery personnel.
Communication may be enabled through the application, telephone, messaging, or other supported communication methods. Where technically and legally feasible, certain communication methods may use masked or otherwise protected contact details.
You may provide additional delivery instructions, landmarks, or other information to help delivery personnel locate your delivery address.
Please avoid providing unnecessary sensitive personal information in delivery instructions. We recommend sharing only information that is reasonably necessary to complete your delivery.
We may retain information about your completed, cancelled, returned, or refunded orders to provide order history, customer support, resolve disputes, process refunds, prevent fraud, maintain business records, and comply with applicable legal requirements.
If an order cannot be delivered, is delayed, is incorrectly delivered, or otherwise encounters a delivery issue, we may use your order and delivery information to investigate the issue and coordinate an appropriate resolution.
Authorized delivery personnel and logistics partners may receive only the information reasonably necessary to fulfill and complete your assigned order.
Delivery partners are expected to use customer information only for legitimate delivery and service-related purposes and in accordance with applicable privacy and data protection requirements.
Order and delivery information may be retained for as long as reasonably necessary for order history, customer support, accounting, fraud prevention, dispute resolution, service improvement, and applicable legal or regulatory requirements.
We may communicate with you regarding your DTBasket account, orders, deliveries, payments, support requests, security, and other activities related to the Service.
We may send you communications that are necessary to provide and manage the Service, including:
These communications are considered necessary for providing the Service and may continue even if you choose not to receive promotional communications.
When you contact our Customer Support team, we may collect and process the information you provide to investigate and resolve your request.
Depending on the nature of your inquiry, this may include:
Where necessary to complete an order, DTBasket may facilitate communication between you and the delivery personnel assigned to your order.
Communication may be facilitated through in-app features, telephone calls, messaging, or other supported methods. Where technically available, we may use privacy-preserving or masked communication methods to help protect your contact information.
Where permitted by applicable law and based on your preferences, we may send promotional communications regarding:
You may opt out of certain promotional communications using the available unsubscribe mechanism, application settings, or device notification settings.
If you no longer wish to receive promotional emails, messages, or notifications, you may use the applicable unsubscribe option or contact our support team.
Please note that opting out of promotional communications does not prevent us from sending essential service-related communications, including order confirmations, delivery updates, payment notifications, security alerts, and other communications necessary to provide the Service.
DTBasket may provide opportunities for you to submit feedback, ratings, reviews, or suggestions regarding products, orders, delivery services, or the overall Service.
Information you voluntarily submit through such features may be used to improve our products, services, operations, and customer experience, subject to applicable law and our other applicable policies.
We may retain customer support communications and related records for as long as reasonably necessary to resolve issues, maintain service quality, prevent abuse, investigate disputes, protect our rights, and comply with applicable legal requirements.
DTBasket may use third-party companies, platforms, software development kits (SDKs), infrastructure providers, and service providers to operate, maintain, secure, and improve the Service.
These third parties may process certain information on our behalf or provide services that require limited information to function. The information shared with each provider depends on the specific service being used and is limited, where reasonably possible, to what is necessary for that service.
Where third-party authentication services are available, we may use them to help create accounts, authenticate users, and securely manage account access. Such providers may process information according to their own privacy policies and applicable terms.
We may use third-party payment processors, banks, financial institutions, or other payment service providers to process transactions, verify payments, manage refunds, and support payment-related services.
We may use third-party cloud hosting, database, storage, content delivery, and other infrastructure services to store and process information and operate DTBasket.
Where enabled, DTBasket may use analytics and crash-reporting services to understand application usage, monitor performance, identify crashes, diagnose technical issues, and improve the reliability of the Service.
We may use third-party push notification infrastructure to deliver account, order, delivery, security, promotional, and other Service-related notifications to your device.
Where applicable, DTBasket may use mapping, geolocation, address-search, routing, or location-related services to support delivery address selection, location-based availability, route estimation, and delivery tracking.
We may use third-party customer support, communication, ticketing, or helpdesk services to manage customer inquiries, complaints, technical issues, and support requests.
If advertisements are displayed through DTBasket, we may use third-party advertising providers to display, measure, and manage advertisements. These providers may process certain device, usage, or advertising-related information in accordance with applicable laws and their respective privacy policies.
Where third-party providers process personal information on our behalf, we take reasonable steps to require them to use the information only for authorized purposes and to maintain appropriate security and confidentiality measures.
Third-party services may have their own privacy policies, terms, and data practices. We encourage you to review the applicable policies of third-party services that you interact with.
DTBasket is not responsible for the independent privacy practices of third parties where they process information for their own purposes outside our instructions or control.
We may add, replace, or discontinue third-party service providers as our business and technology requirements evolve. Any information processed by a new provider will be handled in accordance with this Privacy Policy and applicable legal requirements.
DTBasket may use cloud infrastructure, technology providers, payment processors, analytics services, communication platforms, and other third-party service providers that may process information from locations outside your state, region, or country.
As a result, your personal information may be transferred to, stored in, or processed in jurisdictions other than the jurisdiction in which you reside.
Information may be transferred or processed outside your location when reasonably necessary to:
Where personal information is transferred to another jurisdiction, we take reasonable measures designed to protect that information in accordance with this Privacy Policy and applicable data protection laws.
Depending on the applicable legal requirements and the nature of the transfer, we may rely on contractual, technical, organizational, or other appropriate safeguards designed to protect personal information.
Some third-party service providers used by DTBasket may operate or maintain infrastructure in different countries. The processing of information by such providers may therefore occur in jurisdictions where those providers or their service infrastructure are located.
We take reasonable steps to work with service providers that maintain appropriate security and confidentiality measures for personal information processed on our behalf.
Depending on your location and applicable law, you may have certain rights regarding international transfers or the processing of your personal information. You may contact us using the information provided in the Contact Us section of this Privacy Policy if you have questions or concerns regarding the processing of your information.
The locations where personal information is processed may change as we update our technology infrastructure, service providers, or business operations. Where required by applicable law, we will take appropriate steps to address such changes.
DTBasket is intended for users who are legally permitted to use grocery, medicine, and daily essentials delivery services under the laws applicable to their location.
We do not knowingly collect or solicit personal information from children below the minimum age permitted under applicable law without appropriate parental or legal guardian consent.
The minimum age for independently creating and using a DTBasket account may vary depending on your country or region and applicable laws.
Where applicable law requires parental or legal guardian consent for a minor to use the Service or provide personal information, such consent must be obtained before the minor uses the applicable features of DTBasket.
If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted under applicable law, we will take reasonable steps to review the situation and delete the information where required.
If you are a parent or legal guardian and believe that a child has provided personal information to DTBasket without the required authorization, please contact us using the contact information provided in this Privacy Policy.
We may request reasonable information to verify your identity and authority before processing such a request.
Where applicable, a parent or legal guardian may request deletion of a child's account and associated personal information. Such requests will be processed in accordance with our Account Deletion Policy and applicable legal requirements.
If you have concerns about the collection or use of information relating to a child, please contact us promptly. We will review the concern and take appropriate action where required by applicable law.
DTBasket respects your right to request deletion of your account and associated personal information, subject to applicable legal and legitimate business requirements.
You may request deletion of your DTBasket account using the account deletion option available within the application, where provided.
If an in-app deletion option is not available, you may submit a deletion request by contacting our support team using the contact information provided in the Contact Us section of this Privacy Policy.
When submitting a deletion request by email, please provide sufficient information to help us identify your account, such as your registered mobile number or email address.
For security purposes, we may verify your identity before processing an account deletion request. This helps prevent unauthorized individuals from deleting your account or requesting the deletion of another person's information.
We will request only information reasonably necessary to complete the verification process.
Once your verified account deletion request has been approved, we will begin the deletion process for personal information associated with your account.
Unless a longer retention period is required or permitted by applicable law, or is reasonably necessary for legitimate legal, financial, security, or fraud-prevention purposes, applicable personal information will be deleted or irreversibly anonymized within 30 days.
Depending on the information associated with your account, deletion may include:
Account deletion may not immediately remove all order, transaction, invoice, refund, or payment-related records.
Certain records may need to be retained for accounting, taxation, financial reporting, fraud prevention, dispute resolution, legal compliance, or other legitimate purposes. Where such information is retained, it will be limited to what is reasonably necessary and will be handled in accordance with applicable law.
We may retain certain information after account deletion where required or permitted by applicable law, including:
Retained information will be used only for the lawful purposes for which it is retained and will be subject to applicable retention and security requirements.
After your account has been deleted:
If you have an active order, pending delivery, refund, return, replacement, or other unresolved transaction when you request account deletion, we may need to complete or resolve the relevant transaction before fully deleting certain associated information.
This is necessary to fulfill the order, process payments or refunds, resolve customer support issues, prevent fraud, and comply with applicable legal requirements.
If DTBasket provides subscriptions or recurring payment services, deleting your account may not automatically cancel a subscription or recurring payment managed through a third-party payment provider.
Where applicable, you should cancel any active subscription or recurring payment through the platform or payment provider through which it was purchased.
For additional information about the account deletion process, including retention and deletion practices, please refer to our dedicated Account Deletion Policy.
We rely on the information you provide to us to deliver products, process orders, communicate with you, and provide various DTBasket services. You are responsible for ensuring that the information associated with your account is accurate, complete, and up to date.
You agree to provide accurate and current information when creating or using your DTBasket account, placing an order, providing a delivery address, or contacting our support team.
This may include:
Where account settings or other functionality allows you to update your information directly, you should promptly correct information that is inaccurate, incomplete, or outdated.
If you are unable to update information through the application, you may contact our Customer Support team for assistance.
You are responsible for providing an accurate and deliverable address when placing an order. You should ensure that any landmark, access instructions, contact number, or other delivery information provided by you is accurate and sufficient to help complete the delivery.
Incorrect or incomplete delivery information may result in delays, unsuccessful delivery attempts, additional delivery arrangements, or other issues associated with fulfilling your order.
You are responsible for taking reasonable steps to protect your account and authentication information.
You should not share your password, OTP, verification code, or other account security credentials with anyone. If you believe that your account has been accessed without authorization, you should contact us promptly.
When contacting Customer Support, you should provide information that is relevant and accurate so that we can properly investigate and resolve your request.
You should avoid voluntarily providing unnecessary sensitive personal information in support communications unless it is specifically requested by an authorized representative for a legitimate purpose.
If you provide information about another person, such as a recipient, household member, or authorized person who may receive an order on your behalf, you are responsible for ensuring that you have the appropriate authority or permission to provide such information where required by applicable law.
We may be unable to provide certain services or may experience difficulties processing an order if the information you provide is inaccurate, incomplete, misleading, or outdated.
Where reasonably necessary, we may contact you to verify or correct information before completing an order or providing a particular Service.
Providing intentionally false, misleading, or fraudulent information may result in restrictions on your account, cancellation of orders, suspension of services, or other appropriate action in accordance with our Terms & Conditions and applicable law.
Certain features of DTBasket may require access to device permissions. We request permissions only when they are reasonably necessary to provide or support the relevant feature.
Location permission may be requested to support features such as identifying your delivery area, selecting your current location, finding available delivery services, estimating delivery times, or providing real-time delivery tracking where available.
You can manage location permissions through your device settings. If you deny location access, you may still be able to manually enter a delivery address where supported, but certain location-dependent features may not be available.
If DTBasket provides features that require taking photographs, such as uploading a profile image, submitting product or delivery-related evidence, or contacting Customer Support with an image, the application may request access to your device camera.
Camera access will be used only for the feature for which you grant the permission.
Where supported, DTBasket may request access to photos or media on your device when you choose to upload an image or other supported media for a specific feature.
We do not access your photos or media solely because the application is installed. Access is requested when required by a feature and subject to the permissions provided through your device.
DTBasket may request permission to send push notifications. Notifications may include order confirmations, delivery updates, payment information, security alerts, promotional offers, and other Service-related communications.
You may manage notification permissions through your device settings.
If DTBasket provides features that allow you to contact delivery personnel or Customer Support directly from the application, certain device permissions or communication functionality may be used to initiate the requested communication.
We do not use communication-related permissions to access your private calls, messages, or contacts unless a specific feature expressly requires such access and you provide the applicable permission.
You can review and manage the permissions granted to DTBasket through your device's application or privacy settings.
You may revoke permissions at any time where your operating system provides such controls. Revoking a permission may affect the availability or functionality of features that depend on that permission.
The permissions requested by DTBasket may change as we introduce, modify, or remove application features. Any permission request will be presented through the applicable device operating system where required.
We encourage you to review permission requests carefully and grant access only when you are comfortable using the corresponding feature.
DTBasket is intended for users who are legally permitted to use grocery, medicine, and daily essentials delivery services under the laws applicable to their location.
We do not knowingly collect or solicit personal information from children below the minimum age permitted under applicable law without appropriate parental or legal guardian consent.
The minimum age for independently creating and using a DTBasket account may vary depending on your country or region and applicable laws.
Where applicable law requires parental or legal guardian consent for a minor to use the Service or provide personal information, such consent must be obtained before the minor uses the applicable features of DTBasket.
If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted under applicable law, we will take reasonable steps to review the situation and delete the information where required.
If you are a parent or legal guardian and believe that a child has provided personal information to DTBasket without the required authorization, please contact us using the contact information provided in this Privacy Policy.
We may request reasonable information to verify your identity and authority before processing such a request.
Where applicable, a parent or legal guardian may request deletion of a child's account and associated personal information. Such requests will be processed in accordance with our Account Deletion Policy and applicable legal requirements.
If you have concerns about the collection or use of information relating to a child, please contact us promptly. We will review the concern and take appropriate action where required by applicable law.
We may update this Privacy Policy from time to time to reflect changes in our Services, business operations, technology, data processing practices, legal requirements, or applicable regulations.
When we make changes to this Privacy Policy, we will update the Effective Date and/or Last Updated date shown at the beginning of the Policy.
The updated version will be made available through the DTBasket application, our official website, or other appropriate channels.
If we make material changes that significantly affect how we collect, use, share, or retain personal information, we may provide additional notice where appropriate or required by applicable law.
Such notice may be provided through in-app notifications, website notices, email, or other reasonable communication methods.
We encourage you to review this Privacy Policy periodically so that you remain informed about how your information is handled.
Your continued access to or use of DTBasket after the updated Privacy Policy becomes effective constitutes acknowledgment of the revised Policy, to the extent permitted by applicable law.
Where appropriate, we may maintain records of previous versions of this Privacy Policy for transparency and compliance purposes.
If you do not agree with a material change to this Privacy Policy, you may discontinue using the Service and request deletion of your account in accordance with our Account Deletion Policy.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy, our privacy practices, your personal information, or your rights under applicable privacy laws, please contact us using the information below.
We are committed to handling privacy-related inquiries in a timely, professional, and transparent manner.
Company
DivineTechs
Product
DTBasket – Instant Grocery & Daily Essentials Delivery
Website
https://divinetechs.com
Privacy & Support Email
support@divinetechs.com
You may contact us regarding:
For account-related requests, please provide sufficient information to help us identify your account, such as your registered mobile number or email address. For security purposes, we may request reasonable information to verify your identity before processing certain requests.
For general DTBasket support, including order issues, delivery problems, payment concerns, technical issues, or other Service-related questions, please contact our support team using the contact information provided above.
We will make reasonable efforts to review and respond to verified privacy requests within the timeframe required by applicable law.
Certain requests may be subject to legal, security, technical, or legitimate business limitations. Where we are unable to fulfill a request, we will provide an explanation where required by applicable law.
For more information about how DTBasket handles personal information, please review this Privacy Policy together with our Terms & Conditions and Account Deletion Policy.
Thank you for trusting DTBasket. We are committed to protecting your privacy and providing a secure and reliable grocery delivery experience.